Insurers deploying AI-powered claims platforms report average settlement times dropping from 15 days to 3 days for straightforward auto and property claims. Photo-based damage assessment is now standard for many carriers.
Policyholders can submit claims via mobile apps, upload photos, and receive estimates within hours. Complex claims still require human adjusters, but initial triage is increasingly automated.
Critics worry that automated systems may undervalue claims or miss details a human adjuster would catch. Regulators in several states are reviewing automated decisioning practices.
